FAQs

Payment Issue? How to pay?

Once your have placed and order you should will be redirected automatically the our payment provider. Follow the steps to complete the payment.

Note: there is a 3 hours limit for payment with bank transfer. After this time, the order is automatically cancelled.

If you have created an account, you can still review and pay your order in “MY ACCOUNT>MY ORDERS”. Follow this link: https://www.luxofood.com/my-account/orders/ and click on “PAY” on the orders you wish to complete.

If you haven’t created and account, please contact us by email: support@www.luxofood.com or by Whatsapp/Phone: +62 813 1552 5400.

How to order?

Select the products you would like, add them to your cart and checkout. Luxofood only does express, same-day and next day(s) deliveries. You select the day and time you want to be delivered.
Few items, such as boxes of mineral water, are sent separately but they will be delivered on the day you have selected.

Please note that delivery time may shift according to courier, traffic conditions and preparation time.

Are there discounts?

Free shipping available on basket value.
Your delivery address is compulsory to calculate delivery cost.

Time to time Luxofood offers discounts or bundles.

What’s Express Delivery?

Express delivery are items selected by Luxofood. Orders received before 4pm can be shipped immediately.

Express Delivery service is available from Monday to Saturday 10am to 9pm.

Luxofood uses express courier services such as Gojek and Grab to ensure you get your products really fast.

Where is my order?

Something went wrong with my order (wrong product sent) or late delivery:
Please contact contact us by email, phone, sms or whatsapp. Our phone number is on your order receipt sent to your email.

How refunds work?

Refunds can be requested if the order has not been sent yet. Please contact us. Our phone number is on your order receipt sent to your email.
If products have been delivered, no refund can be requested for food safety reasons (hygiene and temperature control).

What is Luxofood?

Luxofood is a highly curated online food grocery marketplace in Jakarta. We taste almost all products! The website offers a wide range of exceptional import products (usually only sold in restaurants) or made locally by artisans and professional chefs working in restaurants in the city.

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