Overview
Our standard refund and returns policy lasts 1 day. If 1 day has passed since delivery, Vendor or Luxofood can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- On Sale products
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require you to contact the vendor(s) who will process the return.
Refunds
Once your return is received and inspected, vendor(s) will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or to your wallet, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your credit card or your account>wallet.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
Vendors can only replace items if they are defective or damaged. If you need to exchange it for the same item, contact the vendor customer service support available on their store.
Shipping
Each vendor set the its own shipping availability, your order could be shipped the same day it has been place or later. At checkout, you are asked to choose a delivery date and time.
Vendor may offer flat shipping fee, fee per distance (km) or free shipping. Shipping rate will show on cart and checkout page once a billing or shipping address is entered.