Once an order is placed, you can’t add new products because your order has been distributed to all our vendors. However, you can request to vendors to refund your orders as Store Credit which will allow you to place a new order.
Luxofood is an e-commerce website which allows you to place an order by yourself with ease and simplicity. Products are well documented to guide you in your choice. However, if you have question your can contact the vendor’s customer service in the link provided in the website.
There is no minimum order. Free shipping is granted by each vendor on their own terms.
Delivery date and time can be selected in cart and checkout pages. Once order is placed, please contact the vendor to change delivery date/time.
We partner with multiple payment gateway to ensure you fast and secure checkout. We offer Virtual bank transfers, Debit and Credit Cards, eWallets. However, Cash on Delivery (COD) and Manual bank transfer are not available. For more detail visit our Payment Information page.
A coupon code can be applied in cart or checkout page. There are messages in top of the pages to guide you.
You must contact the vendor and request cancellation. Your request may be accepted or rejected depending on each vendor’s terms and conditions. If you cancellation request is accepted, vendor will proceed to a refund.
Luxofood Store Credits are used for refund, cashback or if you wish to deposit money in your account for fast checkout. If a refund occurs the amount will be credited to your account (if you checked out as guest, we will issue a coupon) and the amount will be used automatically on your next order. If you wish to deposit money in your account, go to my account>my wallet, click “wallet topup”, enter an amount and click add. You will be redirected to checkout page to pay with your preferred method. For every store debit or credit occurring on your account, you will received and email and at anytime you can review your balance in your account.
Please verify again the order send by email with the date and delivery time selected are correct and you can contact the vendor’s customer service. Link available on each vendor’s store and products.
Depending the store, you may choose motorbike or regular courier shipping. Vendors are responsible to book transportation and share with you the tracking link.
Vendor may or may not allow orders to pickup at their offline store. Consult availability on each vendor’s store.
Please contact the vendor’s customer service to resolve the issue. Chilled and frozen products must be stored properly in fridge or freezer the time to be replaced.
Once an order is confirmed, shipping address cannot be changed. The entire order can only be refunded to your credit store and you can order again.
Pictures on the website might be different from the product received due to multiple reasons, for example: you purchased a natural product (ex: beef steak) that comes from an animal which size and fat content varies from another animal.
To save a product for later in your account, click on the icon “heart”. The product will be save in your account>wishlist, you can access your saved products and add them to cart by clicking on the heart icon or in “my account>wishlist”
Promotions are set directly on the website or sent in our weekly newsletters. Vendors may issue coupons which are displayed in their store page.
Promotions are set directly on the website or sent in our weekly newsletters. Vendors may offer coupon which are display in their store page.
To save a product for later in your account, click on the icon “heart”. The product will be save in your account>wishlist, you can access your saved products and add them to cart by clicking on the heart icon or in “my account>wishlist”